Legal

Data Deletion

Last updated: 6 August 2026

You are always in control of your data. This page explains how to delete your Infinite Heart account and all associated personal data — including any information we obtained if you connected your Instagram or TikTok account.

1. Delete everything from inside the app (fastest)

Open the Infinite Heart app and go to Profile → Settings → Delete account. Confirm when prompted. This permanently and irreversibly deletes:

• Your account and profile (email, display name, photo, and any Instagram or TikTok username/id we stored);
• Your hearts, their geo-locations, and the private memories (photos, videos, audio, letters, engraved text) attached to them;
• Your orders history and app activity;
• Any Instagram or TikTok connection and the tokens/identifiers and profile counts we held for it, and any reward records tied to it.

Deletion is processed immediately; backups are purged within 30 days.

2. Request deletion by email

If you can't access the app, email us from the address on your account at share@infiniteheart.love with the subject "Delete my data". We verify your identity and complete the deletion within 30 days, and confirm by email.

3. Data obtained via Instagram

If you signed in with Instagram or connected it to receive a reward, the Instagram data we hold are your Instagram user id and username, your public profile counts (followers and number of posts), and, for a reward, the public mention event that credited it. You can remove this at any time by disconnecting Instagram in Profile → Settings, or by deleting your account as described above. You can also revoke Infinite Heart's access from Instagram → Settings → Apps and websites.

3a. Data obtained via TikTok

If you connected TikTok to receive a reward, the TikTok data we hold are your TikTok user id, username and display name, your public profile counts (followers, likes and number of videos), the access keys TikTok gave us, and, for a reward, the link and description of the public video that credited it. You can remove them by deleting your account as described above or by writing to us, and you can revoke Infinite Heart's access at any time from TikTok → Settings and privacy → Security and permissions → Apps and services.

4. What we may retain

We may keep the minimum records required by law (for example, invoices and transaction data for tax purposes) and any on-chain "eternalization" record, which by nature of the blockchain cannot be erased. These contain no private memory content.

5. Contact

Data controller: Infinite Heart sp. z o.o., Szlak 77/222, 31-153 Kraków, Poland. For any deletion request or question, contact share@infiniteheart.love.